We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it  

Please note that returns will need to be sent to the following address:  Woolwax / kellsport products22 Boomer St, Fall River, MA 02720

Note: Chemicals must be unopened.  Spray equipment must be unused.

Return method

Whatever is least expensive.  Buyer pays return shipping for all returns.

Item condition


Restocking fee

no fee

Return reason and fees 

no fee for unused/unopened merchandise shipped back in new condition.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. 


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at

Phone: +1 508-676-1455  

 +1 888-341-4600 

Email: [email protected]

Mailing Address: Woolwax / kellsport products  22 Boomer St, Fall River, MA 02720

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